Privacy policy

Last updated: 06 October 2026

At Powerhouse Residential Group Pty Ltd and its associated companies and entities, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, join our Community, subscribe to our Stocklist, use our services, or otherwise interact with us.

By using our website, joining our Community, subscribing to our Stocklist, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including when you:

  • Create an account or register on our website
  • Join or participate in our Community
  • Subscribe to our Stocklist
  • Complete an enquiry or contact form
  • Request information, assistance or support
  • Subscribe to communications or marketing updates
  • Make a payment or purchase a subscription
  • Participate in surveys, promotions or other activities
  • Contact us by email, telephone, social media or other communication channels
  • Report an issue with our website or services

Depending on how you interact with us, the information we collect may include your name, email address, telephone number, business or organisation details, account information, subscription details, communication preferences and other information you choose to provide.

If you make a payment or purchase a subscription, payment information may be processed by our third-party payment provider. We may receive information relating to the transaction, such as payment status, transaction reference and subscription details, but we do not generally store your complete payment card details.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information about your device and your use of our website.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring websites
  • General website usage and interaction information

This information may be used for website administration, security, analytics, improving our services and understanding how visitors use our website.

Where possible, information collected for analytics and reporting purposes will be aggregated or de-identified.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your experience, remember your preferences, support account functionality, understand website usage and assist with website security.

You can adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of certain parts of our website, Community or Stocklist services.

Where required, we will obtain your consent before placing non-essential cookies or similar technologies on your device.

4. Community

If you join or participate in our Community, we may collect and use information necessary to create and manage your membership and provide access to Community features.

This may include your name, email address, profile information, membership details, communications, participation activity and other information that you voluntarily provide.

Information that you choose to make available to other Community members may be visible to those members. You should take care when deciding what personal information you share within the Community.

We will not knowingly use Community information for purposes that are unrelated to providing, managing or improving the Community without an appropriate lawful basis or your consent where required.

5. Stocklist Subscription

If you subscribe to our Stocklist, we may collect information necessary to create and manage your subscription and provide you with Stocklist content and related services.

This may include your name, email address, subscription details, payment status, account information, communication preferences and information relating to your use of the Stocklist.

We may use this information to:

  • Provide access to the Stocklist
  • Manage your subscription
  • Process payments and renewals
  • Send Stocklist updates and related communications
  • Provide customer support
  • Notify you about changes to the Stocklist or subscription
  • Improve our Stocklist and related services
  • Manage cancellations, renewals and account changes

6. How We Use Your Information

We may use personal information we collect to:

  • Provide and administer our website, Community and Stocklist
  • Create and manage your account
  • Process subscriptions and payments
  • Respond to enquiries and requests
  • Provide customer service and support
  • Send information relating to your account or subscription
  • Send newsletters, updates and marketing communications where permitted
  • Improve our website, Community, Stocklist and other services
  • Understand how our services are being used
  • Conduct research, analytics and reporting
  • Detect, prevent and investigate fraud, misuse or security issues
  • Comply with our legal and regulatory obligations
  • Protect the rights, property and safety of our business, users and others

We will only use your personal information for purposes that are reasonably necessary for our business activities and consistent with applicable privacy laws.

7. Marketing Communications

We may send you information about our services, Community, Stocklist, offers, events, updates and other information that may be relevant to you.

Where required by law, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you about important matters relating to your account, subscription, transactions, security or our services.

8. Sharing Your Information

We do not sell your personal information.

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business and provide our services.

These providers may assist with services such as:

  • Website hosting
  • Community and membership platforms
  • Subscription management
  • Payment processing
  • Email and communications
  • Customer support
  • Website analytics
  • Information technology and security
  • Marketing and advertising services

These providers are only permitted to use personal information as necessary to provide the services they perform for us or as otherwise permitted by law.

We may also disclose personal information where required or authorised by law, court order, regulatory authority or where necessary to protect our legal rights, property or the safety of our users or others.

9. Third-Party Websites and Services

Our website, Community or Stocklist may contain links to third-party websites, platforms or services.

These third parties have their own privacy policies and terms of use. We are not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the relevant privacy policy before providing personal information to any third party.

10. Where We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure systems and third-party service providers.

Some of our service providers may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure that your personal information is handled in accordance with applicable privacy requirements.

No method of electronic storage or transmission is completely secure. While we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.

11. Account and Password Security

If you create an account, you may be provided with login credentials or choose your own password.

You are responsible for keeping your login details confidential and should not share your password with another person.

If you believe your account has been accessed without your permission, please contact us as soon as possible.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, resolve disputes, enforce our agreements and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.

13. Your Privacy Rights

Depending on the circumstances and applicable privacy laws, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request that we update your information
  • Opt out of direct marketing communications
  • Ask questions about how your information is collected and used
  • Make a privacy-related complaint

We may need to verify your identity before processing certain requests.

To exercise your privacy rights, please contact us using the details provided in the Contact Us section below.

14. Children's Privacy

Our services are not intended to knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review the situation and take appropriate action.

15. Privacy Complaints

If you have a concern about the way we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the relevant privacy regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, Community, Stocklist, services, technology or legal requirements.

Any updated version will be published on this page with the revised Last Updated date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Your Consent

By using our website, joining our Community or subscribing to our Stocklist, you acknowledge that you have read this Privacy Policy.

Where consent is required by law, we will seek your consent separately and provide you with appropriate information about how your personal information will be used.

18. Contact Us

If you have any questions, comments, requests or concerns regarding this Privacy Policy or the way we handle personal information, please contact us. Powerhouse Residential Group Pty Ltd and its associated companies and entities can be reached at:

Powerhouse Residential Group Pty Ltd
Phone: (07) 3864 4940
Address: PO Box 276, Scarborough QLD 4020
Website: https://prgproperty.com.au/

Powerhouse Properties by PRG
Email: marketing@ppbyprg.com.au
Address: PO Box 276, Scarborough QLD 4020
Website: https://powerhousepropertiesbyprg.com.au/

Pinoy Buyers Agency by PRG
Email: pbateam@PBAbyPRG.com.au
Address: PO Box 276, Scarborough QLD 4020
Website: https://pinoybuyersagencybyprg.com.au/

House and Land Package Specialists
Phone: (07) 3864 4940
Address: PO Box 276, Scarborough QLD 4020
Website: https://hlps.net.au/

RAHC Home Consultancy
Email: info@rahchomeconsultancy.com.au
Address: 29/97 Creek St, Brisbane City QLD 4000
Website: https://rahchomeconsultancy.com.au/

Powerhouse Buyers Agents & Consultants
Email: support@thepbac.com.au
Address: PO Box 276, Scarborough QLD 4020
Website: https://thepbac.com.au/

We welcome your questions and feedback regarding privacy and the way we handle personal information.